Your Questions, Answered

  • Starting with the world’s finest silk, every One Italian Girl scarf is made in Italy using traditional techniques including hand-finishing and Italian-made packaging.

  • 90 x 90 cm / 35.4 x 35.4 “

  • Each scarf is made from 100% silk.
    17.5mm twill weight.
    70gr/sqm

  • Yes. Each scarf is finished by hand in Italy. Hand-rolled and sewn hems at our Lake Como studio.

  • We do our best to represent each design and color accurately. Because screens and display settings vary, you may notice slight differences between what you see online and the scarf in person.

  • Silk likes a little extra care. We recommend professional dry cleaning and storing your scarf folded or loosely rolled away from direct sunlight. Visit our Scarf Care section for more.

  • Yes — One Italian Girl ships worldwide. Orders are shipped via FedEx and DHL with a typical  processing time of 2 business days before dispatch. International transit typically runs 7-14 business days depending on destination.

    Please note: international orders are shipped Ex Works at One Italian Girl’s facility (Incoterms 2020)  — any customs duties, import taxes, or brokerage fees are the responsibility of the customer and are collected by the carrier at the time of delivery. These charges are not included in your order total and vary by country.

    Please note: international orders are shipped DDU (Delivered Duty Unpaid) — any customs duties, import taxes, or brokerage fees are the responsibility of the customer and are collected by the carrier at the time of delivery. These charges are not included in your order total and vary by country.

  • Because we are a very small, independently run business producing limited collections, all sales are final. We are unable to accept returns or exchanges for changes of mind, style preferences, or other non-defective merchandise.

    However, we stand behind the quality of everything we make. If your scarf arrives damaged, defective, or develops a workmanship issue please contact us 21 days after purchase at orders@oneitaliangirl.comand we'll make it right. See more in our Returns and Exchanges terms.

  • Absolutely. Every One Italian Girl scarf arrives beautifully packaged and ready to give. Select “This is a gift” at checkout to include a gift note an ship without pricing on the packing slip.

  • Yes. If you're interested in carrying One Italian Girl, visit our Wholesale page to apply.

  • We'd love to hear from you. Reach us at ciao@oneitaliangirl.com or through our Contact page.

SCARF CARE

A LITTLE CARE GOES A LONG WAY.

Silk is beautiful because it is delicate. Treat your One Italian Girl scarf with a little care, and it can be part of your story for years to come.

CLEANING
We recommend professional dry cleaning for the safest care of your silk scarf. Avoid machine washing, tumble drying, bleach, and harsh detergents. Note that every One Italian Girl scarf comes with a hand-carved cameo made of shell and that this should be protected during cleaning.

WEARING
Give perfume, hairspray, lotions, and cosmetics a moment to dry before putting on your scarf. Be mindful of jewelry, zippers, rough surfaces, and anything else that might catch the silk.

STORING
Store your scarf clean, dry, and away from direct sunlight. Fold it gently or roll it loosely rather than leaving it knotted for long periods of time.

WRINKLES
Light creases will often relax naturally when the scarf is hung. If needed, use a steamer carefully or iron on the lowest silk setting with a clean cloth between the iron and scarf.

AND MOST IMPORTANTLY...

Wear it. Around your neck. In your hair. On your bag. Knotted, folded, wrapped, or however else feels like you.

Beautiful things are meant to be lived with.

SHIPPING

SHIPPING

One Italian Girl ships from our fulfillment center in High Point, NC. Orders are processed within 2 business days. Domestic (U.S.) orders arrive in 5-7 business days; international orders arrive in 7-15 business days depending on destination and customs processing.

We currently ship to most countries worldwide via FedEx or DHL. Shipping costs and available speeds are based on destination and weight.

International customers are responsible for any duties, taxes, or customs fees assessed by their country — these are collected by the carrier upon delivery and are not included in the order total.

RETURNS

As noted, all sales are final except in cases of damage, defect, or workmanship issues reported within 21 days of purchase. Approved returns should be sent to:

Ampac Forwarding

Attn: One Italian Girl 

2411 Schirra Place

High Point, NC 27263

Please do not send returns without first contacting orders@oneitaliangirl.com to confirm eligibility and receive instructions.

MORE ON INTERNATIONAL SHIPMENTS.

Orders shipped outside the United States may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are the responsibility of the customer, are not included in the purchase price or shipping cost, and are collected by the carrier or customs authority at the time of delivery. One Italian Girl has no control over these charges and cannot predict their amount.

Customs Delays & Refusals. Delivery times for international orders are estimates only and may be affected by customs processing. If a package is refused, abandoned, or returned due to unpaid duties or an undeliverable address, the customer remains responsible for any charges incurred and may not be entitled to a refund of original product and shipping costs.

LOST OR UNDELIVERED PACKAGES.

If tracking shows a package as delivered but the customer has not received it, please contact orders@oneitaliangirl.comwithin 2 days so we can investigate with the carrier. For packages lost in transit (not marked delivered), we will work with the carrier to file a claim and, depending on the outcome, may offer a replacement or refund at our discretion.

RISK OF LOSS.

Risk of loss and title for products purchased pass to the customer upon our delivery to the carrier, except as otherwise required by applicable law.

Returns & Exchanges

We hope you love your One Italian Girl scarf.

Because we are a very small, independently run business producing limited collections, all sales are final. We are unable to accept returns or exchanges for changes of mind, style preferences, or other non-defective merchandise.

However, we stand behind the quality of everything we make. If your scarf arrives damaged, defective, or develops a workmanship issue within 2 days after delivery, please contact us at orders@oneitaliangirl.com and we'll make it right.

DAMAGED OR DEFECTIVE ITEMS

If you believe your scarf has arrived damaged or defective, please contact us within 2 days after delivery at orders@oneitaliangirl.com with:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the damage or defect

Once we've reviewed the issue, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and product availability. Such offer shall be made in One Italian Girl’s sole discretion.

Manufacturing or workmanship issues may include things such as an unfinished or unraveling hem, a detached charm or embellishment, printing defects, or other faults present at delivery or occurring through normal use shortly after purchase. Manufacturing or workmanship issues need to be reported within 14 days of delivery. 

Damage resulting from improper care, accidents, snagging, staining, normal wear and tear, or other damage caused after delivery is not considered a manufacturing defect.

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